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Customer Solutions Architect

Optable

Optable

IT
Montreal, QC, Canada · Montreal, QC, Canada
Posted on Wednesday, June 12, 2024

About Us

Optable - A Pioneering Force in Privacy-Safe Advertising Technology

Optable is a Canadian, venture-backed adtech company that innovates at the intersection of advertising and privacy. We are dedicated to helping publishers and media owners maximize their advertising revenues while rigorously protecting user privacy. Our suite of services equips advertisers and agencies with cutting-edge tools for running efficient, privacy-safe advertising campaigns.

About the Role

As a Customer Solutions Architect at Optable, you'll play a pivotal role in reshaping a multi-billion-dollar industry impacted by evolving privacy norms and significant technological advancements, like the shift away from third-party cookies. This role combines technical expertise with customer engagement, requiring you to design and implement solutions that integrate seamlessly with client systems and help them achieve agreed upon objectives. Additionally, you will leverage your data analytics skills to extract actionable insights and drive impactful solutions.

Key Responsibilities:

  • Solution Design, Integration, and Implementation:
    • Architect and implement custom solutions that align with client needs, maximizing the value realizable from product functionalities.
    • Develop data visualizations, reports, and dashboards to effectively communicate findings and recommendations.
    • Propose and develop effective solutions - often as proofs of concept - to address specific customer needs, driving product adoption and reducing time to value.
  • Technical Leadership:
    • Serve as a key technical liaison between the product teams and clients, ensuring that solutions are both practical and pragmatic.
    • Assist in QA and troubleshooting efforts, helping to find answers to client questions and diagnosing issues with the client’s data.
  • Cross-functional Collaboration:
    • Work closely with the Product and Engineering teams to advocate for customer needs, ensuring that our solutions are robust and scalable.
    • Provide findings from analysis to members of Product & Engineering, to help inform decisions on where to place investments and resources.
  • Client Engagement:
    • Directly engage with clients to gather requirements, provide technical consultations, and foster strong professional relationships.
    • Extract, clean, and analyze data to derive actionable insights for clients.

Qualifications:

  • Proven experience in solutions architecture or a similar role within the tech industry, preferably adtech or SaaS.
  • Strong technical acumen, with experience in systems design, integration, and problem-solving within complex IT environments.
  • Significant hands-on experience with SQL, demonstrating the ability to manage and manipulate large datasets efficiently.
  • Proficient in data visualization tools such as Looker Studio, Tableau.
  • Experience with cloud platforms such as Google Cloud (preferred), AWS, Azure.
  • Experience in data engineering, data science, or related roles.
  • Experience with programming languages such as Go or Python is a plus.
  • Excellent interpersonal and communication skills, capable of engaging effectively with both technical and non-technical stakeholders.
  • Strategic thinker with a knack for innovation and a customer-first mindset.
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Proven ability to adapt to a fast-paced and dynamic work environment.
  • Proven ability to think strategically and tactically.
  • Proven ability to influence decisions and drive results.
  • Comfort with ambiguity and change.
  • Passion for solving complex problems and continuously improving processes.

What We Offer:

  • A dynamic and creative work environment at the forefront of advertising technology.
  • Competitive salary and benefits package, with opportunities for advancement and professional development.
  • A culture that values diversity, innovation, and collaborative problem-solving.

Join us at Optable, where we’re not just adapting to the new era of privacy in advertising—we’re at the forefront, designing the future with our customers in mind.