Facilities and Employee Experience Specialist at Vetster

Vetster (vetster.com) is the world’s fastest-growing veterinary telehealth and pet care marketplace. Since our launch in 2020, we have established ourselves as a leader in the rapidly growing pet care industry. Named Pet App of the Year, Vetster makes it easier for pet owners to connect with the veterinary care they need - anytime, anywhere,

We know that by empowering pet owners with easy-to-use, convenient services and an open marketplace, we can move the industry forward, create professional opportunities in the veterinary community, and fundamentally improve animal well-being and access to care. The work we are doing is groundbreaking and is changing lives.

We work in cross-functional teams and believe ownership and accountability, along with trust, respect, and inclusion, are core tenets of success in our new working paradigm. At all levels, successful Vetster team members are those who seek to advance their careers and share our ambition to build a global, high-growth brand. Please note that this role is in-person, with 5 days per week spent in our office in midtown Toronto, located at Yonge and Summerhill.

Join our mission:

Reporting to into the People Operations lead, you will oversee all the day-to-day operations of the office, plan and manage company events, and be a driving force in employee engagement. We are looking for someone who has a strong desire to grow and an eye for the special details that make a workplace hum. This person will be the welcoming face of Vetster and cultivate a positive, fun, and welcoming workplace for all of our Vetster folks!

Key Responsibilities

• Ownership of the Vetster HQ office experience.
• Main point of contact for our landlord and maintenance vendors
• Troubleshooting office equipment and working closely with our IT partners
• Run our weekly Town Hall meetings, monthly socials, and other employee events
• Ensure the office is in tip-top shape, everything is in working order, and cabinets are full of everything we need (from paper towels and soap to snacks and swag)
• Lead Health & Safety committee and manage employee wellbeing initiatives
• Oversight of the compliance training portal
• Coordinate our employee recognition program
• Provide administrative and tactical support to our Senior Leadership team
• Other administrative duties as required

Required Skills & Experience

• 2+ years of experience in office management
• Strong planning, organizational, analytical, and time management skills.
• Excellent attention to detail and accuracy
• Ability to work in a fast-paced environment and be adaptable to change
• A positive self-starter attitude with a predisposition to take initiative
• Professional verbal and written communication skills
• Excellent administrative and computer skills, including word processing, spreadsheets and presentation software (Microsoft Office)
• Highly developed interpersonal skills and the ability to work effectively across departments and leadership teams
• Ability to work simultaneously on a variety of complex projects with tight deadlines

Why Join Us?

• Unlimited access to Vetster for your pets.
• Generous vacation and personal day policy.
• Competitive salary with market alignment.
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.

Interview process:

• Introductory 30-minute Google Meet video call with Keltie Neville, People Operations
• 60-minute in-person interview at Vetster HQ with Keltie Neville, People Operations, and Lauren Azzopardi, Director of Customer Experience
• References and background checks
• Offer

Ready to Make a Difference?

Embark on a fulfilling journey with us, shaping the future of pet healthcare through design. If you're driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.

We are committed to providing accommodations for applicants with disabilities. Please let us know if you require any accommodations during the recruitment process.